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Team Leaders: How to Personalize your Agent Training (Clone)

Posted by Playvox's Team on Jan 21, 2020 8:56:53 AM

According to Peppers and Rogers Group, only “65% of companies provide effective tools and training to their agents.” Harris Interactive reports that “...customer service agents fail to answer customer questions 50% of the time.” 

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Topics: HR Management for CX, CX Culture

Real-Time Intraday QA? Really? (Clone)

Posted by Playvox's Team on Jan 21, 2020 8:56:21 AM

Did you know the first known use of the term "real time" was back in 1953? It's true. says so. Since that time, the phrase has been embraced by many technology related industries, including the customer service space. Today, we hear the words "real time" quite often - real time analytics, real time monitoring, real time metrics, real time data, etc. 

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Topics: CX Culture

Intraday Agent Inspiration Techniques You Must Consider (Clone)

Posted by Playvox's Team on Jan 21, 2020 8:55:56 AM

According to Glassdoor, appreciation is the single most critical element for motivating customer service teams. According to its recent study, 81% of customer service employees feel appreciation is their most important motivating factor, followed by demanding bosses (38%) and fear of losing one’s job (37%).

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Topics: Customer Experience, CX Culture

Article en BR

Posted by Playvox's Team on Nov 27, 2019 3:31:25 PM
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Topics: Contact Us


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