According to Peppers and Rogers Group, only “65% of companies provide effective tools and training to their agents.” Harris Interactive reports that “...customer service agents fail to answer customer questions 50% of the time.” 

According to Peppers and Rogers Group, only “65% of companies provide effective tools and training to their agents.” Harris Interactive reports that “...customer service agents fail to answer customer questions 50% of the time.” 

According to Peppers and Rogers Group, only “65% of companies provide effective tools and training to their agents.” Harris Interactive reports that “...customer service agents fail to answer customer questions 50% of the time.”