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    CX Culture Product Updates Playvox Updates People

    Our Journey: Quality Management and Workforce Management Are Better Together

    Oscar Giraldo
    01/27/2021
    Playvox Updates

    New Additions to the Playvox Leadership Team

    Nico Bryan
    12/17/2020
    CS Trends Quality Assurance Customer Service

    How Quality Assurance Can Save You in the Long Run

    Playvox's Team
    11/24/2020
    CS Tips Customer Service Voice of the Customer

    Voice of the Customer: Your Secret Weapon to Strengthen Customer Service

    Nico Bryan
    11/6/2020

    Building and Using a Customer Service Scorecard with Empathy Statements

    Michael Harris
    10/19/2020
    Playvox Updates Quality Assurance

    Playvox Named a Leader in The Grid® Report for Contact Center Quality Assurance

    Nico Bryan
    10/9/2020
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    Playvox’s Sahar Ebadi Traveled Around The Globe to Chase Her Passion

    Michael Harris
    09/2/2020
    Customer Experience CX Culture Quality Assurance

    CXpert Insights: How Process Documentation Can Add Value for Customer Service

    Michael Harris
    08/20/2020
    Customer Experience CX Culture Trends CX

    7 Ways RPAs Make Contact Centers More Efficient

    Michael Harris
    08/5/2020
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