Most Recent

HR Management for CX

What Your Quality Assurance Team Needs

Jade Longelin
01/17/2019
Customer Experience CX Culture

7 Factors Harming The Quality Of Your Contact Center

Jade Longelin
01/16/2019
HR Management for CX

What Does Quality Assurance Calibration Mean

Jade Longelin
01/10/2019
HR Management for CX

What to look for in a QA Analyst

Jade Longelin
01/9/2019
CX Culture

No contact center can afford to neglect its quality assurance (QA) process

Jade Longelin
01/3/2019
HR Management for CX

QA Software Features You Need To Be Shopping

Jade Longelin
01/2/2019
HR Management for CX

Using Quality Assurance to Improve Metrics and Lower Costs

Jade Longelin
12/27/2018
CX Culture

The 7 Most Important Contact Center Quality Assurance Metrics

Jade Longelin
12/26/2018
Customer Experience

How BrowserStack Boosted Their CSAT and NPS With Quality Assurance

Jade Longelin
12/20/2018
Request a Trial
    • Twitter
    • Facebook
    • Linkedin

Subscribe to our blog to receive customer experience and satisfaction tips once a week!