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HR Management for CX

How to Coach Customer Service Agents with Performance Data

PlayVox's Team
02/18/2019
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PlayVox raises $7 million to modernize quality assurance for customer service and call centers

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02/14/2019
Customer Experience HR Management for CX

How to Evaluate and Improve Your Service Agents’ Performance

PlayVox's Team
02/13/2019
HR Management for CX

Involving Managers and Team Leaders in the Quality Assurance Process

PlayVox's Team
02/12/2019
CX Culture Customer Experience

How Do Workloads Affect Customer Service in Your Call Center?

PlayVox's Team
02/11/2019
CX Culture

Being a Call Center Team Leader: Everything You Need to Know

PlayVox's Team
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CX Culture

How can Well-Trained Service Agents Improve your Business

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CX Culture

How Does Customer Service Team Turnover Affect Your Business

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HR Management for CX

How to Structure Your Customer Service Team

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