Products
QUALITY
LEARNING
PERFORMANCE
VOICE OF THE CUSTOMER
COACHING
MOTIVATION
WORKFORCE MANAGEMENT
AGENT OPTIMIZATION SUITE
Remote Work
Pricing
Resources
Partners
INTEGRATIONS
TECHNOLOGY ALLIANCES
SYSTEM INTEGRATORS
BPO SERVICE PROVIDERS
Blog
Request Free Trial
Log in
English
Portuguese
Agent Optimization Suite
Improve Customer Service and Satisfaction
Request a Demo
CX Culture
(183)
Customer Experience
(182)
HR Management for CX
(165)
CS Tips
(35)
Team Management
(32)
Most Recent
Michael Harris
Michael Harris is the Copywriter for Playvox. When he's not writing, you'll find him in a gym listening to A7X, cooking Louisiana style, or watching football. Go Irish and Go Pack Go.
Recent Posts by this Author
Building and Using a Customer Service Scorecard with Empathy Statements
Michael Harris
10/19/2020
People
Playvox’s Sahar Ebadi Traveled Around The Globe to Chase Her Passion
Michael Harris
09/2/2020
Customer Experience
CX Culture
Quality Assurance
CXpert Insights: How Process Documentation Can Add Value for Customer Service
Michael Harris
08/20/2020
Customer Experience
CX Culture
Trends CX
7 Ways RPAs Make Contact Centers More Efficient
Michael Harris
08/5/2020
Customer Experience
Tips CX
Quality Assurance
CXpert Insights: Freshly Easily Builds RPA Bots to Improve Customer Service
Michael Harris
07/6/2020
CS Metrics
Agents
Quality Assurance
8 Benchmarks To Improve Your Live Chat Metrics
Michael Harris
06/4/2020
People
Zendesk Aims to Grab Hold and Be the Leaders in Customer Experience
Michael Harris
05/18/2020
Playvox Updates
People
Carla Bourque Joins Playvox Board of Directors
Michael Harris
05/13/2020
Product Updates
How Slack Empowers Customer Service Teams to Effortlessly Move Operations to Work From Home
Michael Harris
04/28/2020
Next
