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Michael Harris
Michael Harris is the Copywriter for Playvox. When he's not writing, you'll find him in a gym listening to A7X, cooking Louisiana style, or watching football. Go Irish and Go Pack Go.
Recent Posts by this Author
Building and Using a Customer Service Scorecard with Empathy Statements
Michael Harris
10/19/2020
People
Playvox’s Sahar Ebadi Traveled Around The Globe to Chase Her Passion
Michael Harris
09/2/2020
Customer Experience
CX Culture
Quality Assurance
CXpert Insights: How Process Documentation Can Add Value for Customer Service
Michael Harris
08/20/2020
Customer Experience
CX Culture
Trends CX
7 Ways RPAs Make Contact Centers More Efficient
Michael Harris
08/5/2020
Customer Experience
Tips CX
Quality Assurance
CXpert Insights: Freshly Easily Builds RPA Bots to Improve Customer Service
Michael Harris
07/6/2020
CS Metrics
Agents
Quality Assurance
8 Benchmarks To Improve Your Live Chat Metrics
Michael Harris
06/4/2020
People
Zendesk Aims to Grab Hold and Be the Leaders in Customer Experience
Michael Harris
05/18/2020
Playvox Updates
People
Carla Bourque Joins Playvox Board of Directors
Michael Harris
05/13/2020
Product Updates
How Slack Empowers Customer Service Teams to Effortlessly Move Operations to Work From Home
Michael Harris
04/28/2020
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