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Why Your Quality Assurance Program is Failing and How to Fix It

6 Reasons Why You Need Quality Assurance Program Yesterday

The 27 Questions You Need To Be Asking in Your Customer Service Survey

Affordable Customer Relationship Management Tools For Growing Companies

15 Body Etiquette Tips to Have in mind when Coaching your Agents

7 Reliable Customer Retention Strategies That Will Keep Them Coming Back

E-Learning Tools and Online Training For Your Customer Service Team

Are You Looking To Improve Your Customer Experience? Look No Further... 

Age Of The Customer: What Does It Mean For You And Your Customers?

Quality Assurance for Zendesk: Improve Your CX With QA

Customer Service Metrics You Should Be Paying Attention To

20 Customer Service Blogs You Need To Be Following In 2018

Answer These Questions To Calculate The Real Value of Your Customer Service

Contrary To Popular Belief: Using QA To Boost Agent Engagement And Morale

Tools to Help you Scale Within your Customer Service Team

4 Types of Customer Service That You Need To Have In 2018

Handle Angry Customers Like A Pro With These 11 Tips

2018 Customer Service Trends For First Adopters and Game Changers

7 Ways to Help Your Customer Service Team Develop Their Soft Skills

Top 50 Customer Service Quotes Your Customer Support Should Live By

5 Must-Haves For Growing Companies Looking To Create An OmniChannel Support

Top 9 Customer Service Tips To Help You Deliver Better Results to Your Customers

What Is Candor And How To Implement It In Your Organization

22 Customer Service Interview Questions You Need To Be Asking

Practical Leadership Tools To Help Your Customer Service Team Excel

11 Customer Service Skills You Should Be Hiring For

Which Type Of Customer Success Fits Your Operation? (According To Zendesk)

Top 10 Customer Complaints Have About Your Customer Service

Real Customer Service Cases Solved With Emotional Intelligence

Which Channels To Use Depending On Your Customer Interactions

10 Effective Hacks to Increase Customer Service Staff Productivity

The 11 Soft Skills Your Customer Service Staff Need To Make Your Customers Happy

Implement These 5 Types Of Customer Self-Service To Boost Your CX

How To Provide Uniform Customer Service As You Scale

10 Practical Tips For Team Leaders To Train Your Customer Service Agents For A Successful CX

Exceeding Customer Expectations | 8 Scenarios On How to Deliver

14 Tips on Hiring, Training, and Retaining Agents Who Align with Your Organizational Goals

6 Best Kept Secrets For Training A Growing Customer Service Department To Stay Personal

How To Build A Successful Quality Assurance Framework

6 Customer Service Tools Growing Companies Can Use to Scale Their Customer Service Strategy

6 Practical Customer Service Strategies To Decrease Customer Churn

How Much Customer Automation Is Too Much?

9 Crucial Motivation Factors For Employees That Will Drive Staff Engagement

8 Practical Tactics To Provide Above And Beyond Customer Service

8 Ways To Building A Successful Customer Service Strategy From Scratch

How To Maintain Your Company Culture As You Scale

How To Align Your Customer Service With Your Company's Values

Scaling Customer Support Without Growing Your Support Team

The New Era Of Customer Support: What Your Business Should Be Focusing On Right Now

What Is Quality Assurance And How QA Can Help Improve Your Customer Experience

How To Run And Properly Scale A Customer Experience Strategy Within Your Team

Creating Consistency Across Different Channels Of Customer Service Interactions

How Corporate Culture And Values Affect Customer Relations

How To Effectively Prepare Your Customer Service Team For Growth And Put In Place A Successful CX Strategy

Customer Obsession: A Concept That Drives Businesses

Meet multichannel demands with agile QA

How To Implement A Culture Based On The Customer Experience

Why Pursuing A CX Strategy With A Parallel Employee Experience Strategy Is A Formula For Success

How To Improve Your Customer Service With Quality Assurance

PlayVox Attends The OpenTalk Conference 2017 To Discuss The Future of Customer Service

Benefits Of Using Both CRM & QA Software Together

4 Best Practices Of Using QA Software In The Contact Center

Boost Your Contact Center QA With PlayVox’s Third-Party Integrations

5 Ways Your Call Center Can Seduce Millennial Customers And Turn Them Into Raving Fans

Lowering Inbound Call Volume To Improve Your Customer Experience

How To Use Customer Satisfaction Surveys To Gain Actionable Insights For Your Call Center

How Upwork Improved Their Customer Service And Upskilled Their Agents With PlayVox

5 Ways Virtual Agents Can Improve Website Customer Engagement

How To Ensure Data Security And Privacy In Your Call Center

How PlayVox Can Improve Your Customer Service and Create Outstanding Service Experiences

4 Steps To Transform Your Call Center Into An Omnichannel Superstar

How To Maintain The Human Element In Your Call Center

What Lies Ahead For The Contact Center Industry In 2017?

How To Manage A Heavy Workload Without Increasing Staff Or Losing Efficiency

How To Give Positive Employee Feedback In Your Call Center

2017 Is The Year AI (Artificial Intelligence) Will Tackle Customer Service

6 Tried And Proven Methods To Creating Customer Connections Through Chat And SMS

Top 50 Call Center Twitter Accounts To Follow In 2017

Learning To Customize IVR Call Flows And Advanced Routing Options

5 Tips You Need To Apply To Reduce Abandonment Rate In The Call Center

8 Most Important Qualities Of A Call Center Agent

What Are The Hottest 2017 Customer Service Trends? ...And How To Get On Board!

Call Center Feedback Questions To Get The Most Out Of Your Voice Of The Customer

What Are Chatbots And How Are They Revolutionizing Customer Service?

Quality Tips For Call Center Agents To Please Your Boss And Your Customers

Quality Assurance Guidelines For Call Center Managers

Your Ultimate Guide To Creating A Seamless Customer Experience

6 Harmful Coaching Practices That Are Hurting Your Customer Service

Top 5 Preferred Customer Service Channels

11 Ideas Of How To Improve Quality Score In A Call Center

How To Create a Feedback Culture In Your Call Center

What Does It Mean To Map The Customer Journey? And How To Do It

8 Steps To Creating An Effective Call Center Scorecard

6 Characteristics Of An Authentic Call Center Leader

What You Need To Do To Let Call Center Agents Excel

9 Ways to Show Your Call Center Employees Holiday Love

Call Center Software You Need To Get Ahead Of The Competition In 2017

What Is The ROI Of Your Customer Experience (And How To Measure It)

Empowering Call Center Agents To Create Top-Notch Customer Service

Best Email Practices to Boost Your Open Rates

17 Call Center Quality Assurance Tips To Up Your Game

Will Call Center Quality Assurance Jobs Be Replaced By Technology?

Trends In Customer Service To Watch Out For In 2017

What Is Quality In A Call Center And What Does It Mean?

Using Data Mining To Improve The Customer Experience In Your Call Center

Why Using Emotional Intelligence Can Improve Your Customer Service and How To Do It

Creating An Effective Customer Satisfaction Survey To Get More Responses

7 Things Your Call Center Is Doing Wrong And You Don’t Even Know It

The Top 6 Call Center Agent Qualities to Look For When Hiring

7 Common Customer Service Complaints And How You Can Address Them

9 Ways Real-Time Data Can Improve Customer Service

How To Use Social Media For Customer Support And Meet Customer Expectations

10 Best Rewards Programs for Loyal Customers

3 Ways Automated Software Can Boost Your Call Center Quality Assurance

6 Easy And Creative Call Center Rewards and Recognition Ideas

Potential Downfalls Of Integrating Automated Software For Call Center Quality Assurance

Three Secrets to Building Customer Loyalty in the Call Center

Customer Service Response and Waiting Time on Social Media

How To Shift From A Static To A Dynamic Customer Service

How Well Do You Know Your Customer? 6 Things Your Customers Expect From Your Call Center!

How To Choose The Right Channels For Your Omnichannel Strategy

A Look Into The Future of Call Center Customer Service

Five Benefits Of Providing Omnichannel Customer Service Within The Call Center

Automating Your Quality Call Center Processing 101

Increase Call Center Agent Efficiency With These 5 Tips

Four Common Call Center Problems That Lower Quality And How To Overcome Them

14 Curated Links to Get Your Call Center QA Assurance Program Kickstarted

Effective Ways To Reduce Stress In A Call Center Work Environment

When To Be Proactive When It Comes To Customer Service

More Important Than Net Promoter Score? Agent Promoter Score

Why You Need Customer Self-Service And How To Do It

Defining Call Center Metrics That Really Matter

How To Integrate Competition And Recognition In Your QA Monitoring Program

5 Things To Know Before Creating A QA Monitoring Program

How To Build Your Brand Voice to Increase Sales

Skills To Look For When Hiring A QA Analyst For Your Support Team

8 Steps To Building A QA Program For Your Support Team From Scratch

How to Build an FAQ Page That Closes Sales

The Real Reason Why Customers Hate Your Contact Center

10 Techniques To Improve Internal Communication Within The Call Center

Speech Analysis: The Future of QA Monitoring

5 Factors Harming the Quality of Your Contact Center

8 Quick Tips to Provide Quality Email Customer Service

Must-Have Qualities of a Great Call Center Manager

Really Hear the Voice of the Customer and Increase Retention

Whatsapp: The Future of Customer Service

Questions to Ask Before You Scale Your E-Commerce Store

Cross-Selling Techniques That Actually Work

Simple Ways to Reduce Call Center Turnover

Is Your E-Commerce Return Policy Scaring Clients Away?

The Secret to Training a Multi-Generation Call Center

Live Chat: Why It’s A Must And How You Should Be Using It

Is Having Fun the Answer to Quality Customer Service? | Pros and Cons of Gamification

Is Your IVR (Interactive Voice Response) Doing More Harm Than Good?

11 Steps To Handling Customer Complaints On Social Media

9 Tips for Consistent Quality Across Channels For Award-Winning Customer Service

Announcing PlayVox - June '16 Release

How To Have a Great Call Center Onboarding Period

What’s Your Call Center Management Style?

Make the Most of Your Call Center Quality Assurance Using this Trick

How To Turn Raw Data From Your QA Scorecard Metrics Into Gold

10 Reasons Why You Should Have a Remote Customer Service Strategy [Infographic]

Don't Forget These 5 Metrics for Giving Effective Agent Feedback

Customer Service: How to Do Quantity Without Skimping on Quality

Quality Assurance: Top-Down or Integral Part of the Contact Center?

Signs of Employee Burnout and How to Avoid It

Examples of Excellent Customer Service and How to Do the Same

How to Earn More Money Working in a Call Center [Infographic]

Personalized Customer Service Phrases for Rock Star Agents

10 Call Center Myths Debunked [Infographic]

Why and How To Create a Strong Call Center Culture

How To Train Agents to Personalize Customer Service

6 Creative Ways to Improve Productivity for Call Center Agents [Infographic]

How Neal Topf of Callzilla Runs a Successful Call Center

Call Center Horror Stories Told by Customers (And How to Avoid Them)

Announcing PlayVox - April '16 Release

In With First Call Resolution And Out With Average Handling Time

Back Office Blues? 6 Methods to Keeping Employees Motivated

Voice of the Customer in Contact Centers and Why Yours May Be Failing

Engage Work-At-Home Staff With These 5 Best-Kept Secrets

4 Die-Hard Call Center Coaching Tips to Hold Everyone Accountable

Why You Should Allow Your Call Center Agents to Socialize More

Top 6 Call Center Quality Assurance Best Practices

5 Ways Digital Platforms are Revolutionizing Call Centers

5 Call Center Vendor Management Best Practices

Agents Share 7 Poor Call Center Management Practices

Why You Need to Get Rid of Spreadsheets in Your Call Center

4 Non-Monetary Ways to Boost Agent Performance in Your Call Center

The Death of Spreadsheets in Call Centers

Announcing PlayVox - February '16 Release

Get Your Call Center Uberfied! The Importance of Ratings for Agent Performance

Announcing PlayVox - January '16 Release

Three Highly Effective Strategies to Retain Call Center Employees

7 Digital Customer Experience Trends That Will Affect Your Business in 2016

Announcing PlayVox - November '15 Release

What Really Motivates Your Workforce? It's More than Money

Workforce Management Giving You a Headache? We've Got the Cure

Coaching: The Art of Providing Meaningful Feedback to your Call Center Employees

Don't Use Gamification in Your Call Center? Here's Why You Should

Announcing PlayVox - October '15 Release

Why You Need to Use Gamification to Engage Call Center Employees

Announcing PlayVox - September '15 Release: User data management, new custom filters and quiz timer

The Value of Engaging Employees to Improve SLAs

Announcing PlayVox - August '15 Release - New Coaching forms, Goal settings and more

How Gamification Can Help Call Centers Operate More Efficiently

Announcing PlayVox - July '15 Release - New! Agent Dashboard, Karma points and more.

5 Hot Practices to Improve Customer Experience Management

Announcing PlayVox - June '15 Release

Software for Effectively Coaching Call Center Agents

7 Ways to Become The MacGyver of Call Center Management

What it Takes to Be a Great Call Center Leader

Gamification and Social Collaboration: Call Center Trends for 2015

Game On for an Engaged Team - Customer Service Gamification

Gamification in The Contact Center

Call Center Gamification: Tie Employee Compensation to Knowledge-Worker

PlayVox for Zendesk: Motivate with transparent and simple reporting

(Español) Call Centers: Cómo mejorar la Calidad de las llamadas en menos de 10 minutos

Gamification: Is it just hype or do we really need it?

Why WFO is part of a bigger Quantified Workforce category

PlayVox Feature Release: Creating a FAQ page with a Knowledge Base isn't about the Game

5 ways PlayVox for Zendesk makes your work easier

The Zappos Experience: Why a Customer Service Culture Matters

Filter your Zendesk campaign ticket details with PlayVox Workloads

Gamification and Social Networks for Call Centers

Simple, easy communication with new PlayVox messaging feature

The secret to Live-chat success

Performance Feature Launch: Ticket Filtering

(Español) Gamification y Redes Sociales para Call Centers

How a simple love story started CallZilla, the Call Center focused on Hispanics in the USA

PlayVox brings Gamified Workforce Optimization capabilities to Zendesk

13 ways to Boost Call Center Performance

8 Things You Need to Know Before You Gamify your Call Center

PlayVox for Zendesk app now available

PlayVox named in Top 10 Call Center Trends for 2014

5 secrets to find Hidden Talent in your work team

(Español) 8 razones que conducen a un mal Servicio al Cliente

Adriana Molano from Colombia Digital: From ''Call centers'' to ''Web Centers''

(Español) 5 Secretos para encontrar el Talento oculto en tu Equipo de Trabajo

What if we begin sharing in the Call Center?

(Español) ¿Y si comenzamos a compartir en el Call Center?

(Español) ¿Qué es lo fabuloso de las Mesas de Ayuda?

(Español) Buenos Aires: Jornada de Call Center Management 2013

(Español) Adriana Molano de Colombia Digital: De "Call centers" a "Web Centers"

What's so great about help-desk software?

(Español) Entrevista a Angélica Pereyra: "Hacer foco en el factor humano es esencial"

8 reasons why you're getting bad customer service

(Español) Ricardo Márquez y la importancia de regular la industria del Call Center en Latinoamérica

Sergio Rodsevich: “I don't know successful Operations Managers, I know successful Teams”.

(Español) Sergio Rodsevich: “No conozco Gerentes exitosos de operaciones, conozco Equipos exitosos”.

7 tips to give surveys better

(Español) ¿La clave de un buen Training en el Call Center? Feedback oportuno

4 secrets to a successful customer relationship

What a great mentor can do for you

(Español) Cómo alejar “Esclavitud” de “Call Center”

Can Gamification really be integrated into Call Centers?

Movistar implements Gamification project to optimize their Call Centers with the help of PlayVox

How to be a Great Supervisor

(Español) Gamification para motivar el aprendizaje de tus agentes

What to do when you don't like your Job

(Español) "No me gusta mi trabajo" :(

(Español) Gamification en el Call Center para lograr seducir a la complicada Generación Y

Fixing the disconnect between call centers and employees

(Español) Sencillos consejos para comenzar a gamificar a los agentes del Call Center

(Español) 10 formas de potenciar la confianza de los agentes de Call Center

Gamification provider for Call Centers PlayVox Adopts Single Sign-On Technology with OneLogin

Boost Your Call Center Retention Rates with These Three Tips

(Español) ¿Cuánto le cuesta a tu Call Center la rotación de personal?

How much is Turnover costing you?

PlayVox and the Colombian Association of Contact Centers and BPO have joined forces

Tips on coaching difficult people

What you should know before you outsource your call center

A common call center help desk problem we can relate to

The truth about Turnover

7 easy ways to improve call center morale

(Español) ¿Qué podemos hacer con la temida Rotación de personal en los Contact Centers?

Why there is help for call center turnover

(Español) ¿Por qué es bueno mezclar Gamificación con Call Center?

Are call centers catching on to social media?

Best social media monitoring practices

(Español) ¿Qué se necesita para ser un líder efectivo en el Call Center?

The power of soft skills and psychology in a call center

Welcome to the new PlayVox

Call Centers, don't be afraid of Work-at-Home programs

10 easy ways to empower your call center agents

Coaching Do's and Dont's you should know about

Is it time for Call Center's to gamify?

Investing in human capital is something call centers won't regret

Agent attrition and why it's bad for call centers

Reasons why work is demotivating you

How great leaders let their employees make mistakes

Why you should mix Gamification with your call center

7 great recruiting strategies

10 ways a call center can communicate better with employees

Is it time to end Telecommuting?

How to make benchmarking a real and powerful tool

PlayVox to attend Gamification Summit 2013

What's the best leadership style in a Call Center?

7 great strategies to improve First Call Resolution

Cure agent boredom with these 13 ideas

13 easy tips to improve your call center agent performance

Start gamifying your employees with simple tips

When should a call center supervisor be promoted?

4 easy tips on avoiding bad self-service implementation

PlayVox's CEO will speak about Gamification in the Call Center at the 4th Global Contact Forum in Mexico City

Why call center coaching is a good thing

Tips on training work-at-home agents

Call Center trends that are gaining popularity

The effects of a bad call center supervisor

8 ways to improve your customer service

The importance of a great mentor

How to get the most out of Quality Assurance

What it takes to be a great Call Center Leader

What makes a great recruiting plan

The Untold truth about call center work

6 easy ways to give better feedback

Call Center: Telework, how to belong without appearing

Tip #16: How to encourage call center learning

What Call Centers can do to help fix agent absenteeism

(Español) Apueste a invertir en el capital humano de su Call Center, no se arrepentirá

The good and the bad with Call Center outsourcing

(Español) El poder de las habilidades blandas y la psicología en el Call Center

What can impact your First-call resolution rates

Tip #35 Unite your team with Workspaces

7 Great recruiting strategies

(Español) El impacto de un mal supervisor en el Call Center

Tip #12 : Effective Training Feedback

(Español) 42 excusas de por qué no se vende en un Call Center

What makes a great training strategy

Call Center: Teletrabajo, cómo pertenecer sin aparecer

Groupon and the value of PlayVox

La importancia de las Intranets en los Call Centers

Arcaris launches, a Gamification platform designed to transform Contact Centers into more efficient and better places to work

Inside look at the new and improved profile.

Work at home agents- how the right tech that makes it work

8 easy ways to burnout your agents

Featured: Level up with Karma!

How to jumpstart PlayCall

Get started with PlayCall!

Gamify your Call Center with Karma Points!

5 great things PlayCall does for your call center employees

Why Gamification is here to stay.

The Game Theory

Welcome to... Paradise or Purgatory?

What do Call Centers really need?

Listen up Call Centers....your Customers are calling

Demotivated...what happened?

Supervisor Skills 101

Call Centers: 10 reasons why it’s a miserable job

Advice to First Time Entrepreneurs

El Call Center de Silicon Valley

Análisis parálisis - Just do it!

Fixing the call center world

Case study: Navimag Ferries

Arcaris was selected to incubate in Silicon Valley

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