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11 Steps To Handling Customer Complaints On Social Media

[fa icon="calendar'] Jun 15, 2016 12:20:21 PM / by Jade Longelin posted in customer experience,, social media

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Social media is a more direct and personal way for your brand to connect with customers. However, customer service on social media has also become an outlet for clients to tune into when their issues are not being addressed or dealt with effectively through other channels.

Because of the nature of social media being such a public and open space, for the sake of your business and brand reputation, it’s best that every customers’ cry for help be solved as soon as possible

Below, we lay down a plan of action for you to adequately handle customer complaints on social media.

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