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Why WFO is part of a bigger Quantified Workforce category

[fa icon="calendar'] Jun 9, 2014 2:11:21 PM / by Briana Songer posted in Contact Center, Workforce Optimization, PlayVox, tips, Quantified Workplace

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Gamification...it isn't about the Game

[fa icon="calendar'] May 20, 2014 12:39:36 PM / by Briana Songer posted in gamification, call centers, Quantified Workplace

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Many organizations have struggled over the years to find creative methods to motivate and engage their teams. Given the fact that engaged employees are over 30% more productive and 300% creative, it makes sense they are turning elsewhere, some of them are turning to Gamification.
Gamification has been proven to produce results to help team accomplish their best work. But do we really understand what it is, and how it should be implemented? Gamification is not something you can simply implement, it needs to be evaluated in terms of product, company demographics and the desired behavior you're looking to achieve.

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