Ask for a Live Demo

Empowering Agents to Engage Customers

Is Your IVR (Interactive Voice Response) Doing More Harm Than Good?

[fa icon="calendar'] Jun 17, 2016 2:02:50 PM / by Jade Longelin posted in customer experience,, interactive voice reponse

[fa icon="comment"] 0 Comments

IVR also known as the Interactive Voice Response is a beloved and hated tool within the contact center world, depending on who you ask and how it is used.

Originally created in the 70’s, it has grown from touch tone keypad to voice recognition.

IVR was created with the best intention in mind. Benefits of IVR are many when used correctly, saving both staff and customers time as well as reducing contact center expenses.

Yet could it be that something so good be negatively affecting your customer service?

Read More [fa icon="long-arrow-right"]

Sign me up!


Grow Your Network!

Go To PlayVox