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5 Call Center Vendor Management Best Practices

[fa icon="calendar'] Mar 21, 2016 6:00:00 AM / by Briana Songer posted in vendor management relationships, call center vendor management best practices, call center vendor management, call center management

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You see the big picture. While others get caught up by hype, you identify value. 

You have the weight of the company's success on your shoulders because you're accountable for the risk versus reward of the call center vendor you select.

If the vendor works out, you are credited a job well done (and hopefully a raise).

If it doesn't, your reputation and job are essentially on the line.

You are a call center vendor manager. 

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