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Empowering Agents to Engage Customers

Signs of Employee Burnout and How to Avoid It

[fa icon="calendar'] May 11, 2016 3:54:48 PM / by Jade Longelin posted in employee engagement, agent engagement

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It's common that management can feel disconnected from front line employees. Because of this, management can forget the stress and energy required to handle calls and resolve customer issues all day, every day. It's a tough job but someone's got to do it.

As a result, it's important to keep employees satisfied in order to maintain low turnover and customer service quality high.

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6 Creative Ways to Improve Productivity for Call Center Agents [Infographic]

[fa icon="calendar'] Apr 20, 2016 3:01:17 PM / by Jade Longelin posted in Coaching, tips, training, employee engagement, agent engagement

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 Improving call center productivity by adapting processes, redefining KPI's and using more sophisticated software is essential to simplify agents' workflow and drive real-time results. But it can be complicated and time-consuming.

There are simpler ways and quick fixes to improve productivity for call center agents. These tactics can easily be put in place and don't require a big budget. But most importantly, they all share the same goal of making agents feel more valuable and happier. 
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