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Oscar Giraldo

Oscar Giraldo
Founder & CEO of PlayVox - Entrepreneur on a mission to make call centers better places to work.

Recent Posts

Announcing PlayVox - June '16 Release

[fa icon="calendar'] Jun 8, 2016 4:13:07 PM / by Oscar Giraldo posted in Contact Center, Coaching, call centers, Product News, Release, quality monitoring, quality management,

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We are excited to tell you about new features and enhancements to the PlayVox platform. 

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Announcing PlayVox - April '16 Release

[fa icon="calendar'] Apr 15, 2016 11:06:44 AM / by Oscar Giraldo posted in Contact Center, Workforce Optimization, Coaching, gamification, call centers, Product News, Release, workforce management, wfo

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We are excited to tell you about new features and enhancements to the PlayVox platform. 

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The Death of Spreadsheets in Call Centers

[fa icon="calendar'] Mar 7, 2016 7:48:20 AM / by Oscar Giraldo posted in Workforce Optimization, employee engagement, end of spreadsheets

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Last year, I was surprised when I discovered that one of the largest tech companies in the world ran their global call center operations through spreadsheets. Yes, that's right, spreadsheets! The irony of a tech company using old school methods seemed counterintuitive.

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Announcing PlayVox - February '16 Release

[fa icon="calendar'] Mar 2, 2016 7:31:49 AM / by Oscar Giraldo posted in Contact Center, Workforce Optimization, Coaching, gamification, call centers, Product News, Release, workforce management, wfo

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We are very excited to tell you about some new features and enhancements to the PlayVox platform.
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Announcing PlayVox - January '16 Release

[fa icon="calendar'] Jan 27, 2016 5:23:01 PM / by Oscar Giraldo posted in Contact Center, Coaching, gamification, call centers, Product News, Release, workforce management

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We are very excited to tell you about some new features and enhancements to the PlayVox platform.
Read More [fa icon="long-arrow-right"]

Announcing PlayVox - November '15 Release

[fa icon="calendar'] Dec 2, 2015 8:25:23 AM / by Oscar Giraldo posted in Contact Center, gamification, call centers, Product News, Release, workforce management

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We’re so excited to share with you what we’ve been working on for the last several months. Our goal at PlayVox is to build technology that empowers employees to improve the customer experience.

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Announcing PlayVox - October '15 Release

[fa icon="calendar'] Oct 29, 2015 3:21:45 PM / by Oscar Giraldo posted in gamification, call centers, Product News, Release

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We are excited to tell you about some new features and enhancements to the PlayVox platform.
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Announcing PlayVox - September '15 Release: User data management, new custom filters and quiz timer

[fa icon="calendar'] Oct 2, 2015 2:57:12 PM / by Oscar Giraldo

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Announcing PlayVox - August '15 Release - New Coaching forms, Goal settings and more

[fa icon="calendar'] Aug 31, 2015 2:02:00 PM / by Oscar Giraldo

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How Gamification Can Help Call Centers Operate More Efficiently

[fa icon="calendar'] Aug 18, 2015 9:16:00 AM / by Oscar Giraldo

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What is our definition of Gamification here at PlayVox? We believe that Gamification is just using data in a useful and smart way to drive people’s behaviors for the better.

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