Tips to Improve Customer Service and Satisfaction by Playvox

CS Metrics Agents Quality Assurance

8 Benchmarks To Improve Your Live Chat Metrics

Michael Harris

06/4/2020

Agents Call Center BPO

BPOs: Secrets to Reducing Agent Attrition

Playvox's Team

03/4/2020

HR Management for CX Customer Experience CX Culture Agents

Creating a 360-Degree Agent Optimization Program

Playvox's Team

11/20/2019

HR Management for CX CS Management Agents CS Tips Call Center

6 Fun Call Center Soft Skills Training Material and Activities

Jade Longelin

09/27/2018

CX Culture CS Management Agents

6 Proven Methods to Creating Customer Connections with Chat and SMS

Jade Longelin

02/3/2017

CX Culture CS Metrics Agents

Live Chat: Why It’s A Must And How You Should Be Using It

Jade Longelin

06/24/2016

Customer Experience CS Metrics Agents

The Secret to Live Chat Success

Briana Songer

03/4/2014

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Agents

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8 Benchmarks To Improve Your Live Chat Metrics

BPOs: Secrets to Reducing Agent Attrition

Creating a 360-Degree Agent Optimization Program

6 Fun Call Center Soft Skills Training Material and Activities

6 Proven Methods to Creating Customer Connections with Chat and SMS

Live Chat: Why It’s A Must And How You Should Be Using It

The Secret to Live Chat Success

Subscribe to our blog to receive customer experience and
satisfaction tips once a week!

Showing all posts in

Agents

Most Recent

8 Benchmarks To Improve Your Live Chat Metrics

BPOs: Secrets to Reducing Agent Attrition

Creating a 360-Degree Agent Optimization Program

6 Fun Call Center Soft Skills Training Material and Activities

6 Proven Methods to Creating Customer Connections with Chat and SMS

Live Chat: Why It’s A Must And How You Should Be Using It

The Secret to Live Chat Success

Subscribe to our blog to receive customer experience andsatisfaction tips once a week!

Subscribe to our blog to receive customer experience and
satisfaction tips once a week!