COVID-19 has presented many challenges for the customer service and customer experience industries. Beyond shifting business operations, work environments, and priorities for the rest of the year, it’s no secret the current global pandemic has been the death of almost all in-person gatherings. But does this mean the end of all CS and CX events? Not exactly.
Have no fear — virtual events are here.
Today’s new norm is about delivering next-level customer experiences that drive loyalty and revenue like never before. Industry events, such as customer experience conferences, have traditionally been a great place for C-level executives and CS/CX professionals to unite and identify the strategic approaches to delivering exceptional customer experiences.
With these crucial insights becoming more important than ever, virtual events are the best way for like-minded leaders to partake in networking and learning the latest best practices in customer service and experience. These digital gatherings are where the CS/CX communities can come together to share their stories and discuss trends and innovations all from the comfort of their own homes.
So, where is all of this virtual networking and digital conferencing goodness happening in 2020? Here are the Top 5 Must-Attend Virtual Customer Experience Events for 2020.
Modernizing Service Experience with AI & Digital
July 21-23, 2020
This is a great online event for those looking to modernize their service operations to create frictionless digital engagement. CCW will cover ways to use digital and AI technology to create easier self-service and seamless CX journeys.
Customer Experience Trends, Challenges, & Innovations
September 22-24, 2020
Interested in learning the latest from what customers are expecting? Then this is the digital CX event for you. From journey mapping to digital engagement, all the way to agent empowerment, CCW will teach you how to create the connections that promote customer loyalty, advocacy, and revenue.
BTOES Cultural Transformation Live - A Virtual Conference
September 28-October 2, 2020
BTOES represents the shifting landscape of Business Transformation & Operational Excellence. If transforming your business from end to end, function by function and process by process sounds like your thing, then this virtual conference has what you need.
ICMI Contact Center Expo
October 13-14, 2020
Want to recharge, refocus, and reinvent yourself and your organization? Look no further than the ICMI Contact Center Expo digital event. Soak in stories, experiences, and learnings to help take your customer service contact center to the next level.
Future of the Contact Center: A Forecast
December 1-3, 2020
It's never the wrong time to think about the future of your contact center. Prepare for 2021 by learning about what new technologies will be emerging and what new marketplace factors will be making an impact.
Did we miss an event that you’ve been to and loved? Tell us your favorite upcoming virtual CX events and why we should add it to the list in the comments!