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Playvox Named a Leader in The Grid® Report for Contact Center Quality Assurance

Playvox Updates, Quality Assurance

Managing a customer service operation is never easy. Especially now. Empowering agents and satisfying customers, all while maintaining exceptional levels of quality assurance, is nothing short of a juggling act. When more and more gets added to the daily juggle, where does one even begin to keep up the act?

Playvox is a high performing leader in the contact center quality assurance software category that’s easy to implement, intuitive to use, well-supported, and highly recommended. This is based on high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website.

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This ranking was achieved by receiving positive reviews, from verified users compared to similar products in the quality assurance category. For inclusion in the report a product must have received ten or more reviews.

“Rankings on G2 reports are based on data provided to us by real users,” said Michael Fauscette, chief research officer, G2. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”

With our all-in-one agent optimization suite, it’s no secret why Playvox is the leader in customer service software. We equip businesses with the tools to improve CX and revenue generation through our Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, and Agent motivation software.

Let’s take a deep dive into our rankings and the G2 Grid Report.

Playvox Ranks in Implementation, Usability, and Relationship in G2’s Report

Playvox received the highest Satisfaction score among products in Contact Center Quality Assurance. 95% of users rated it 4 or 5 stars, 87% of users believe it is headed in the right direction, and users said they would be likely to recommend Playvox at a rate of 92%.

Reports G2 Crowd-06


Aside from being highly recommended and favored by users, our software has been proven to improve ROI for businesses:

  • 35% of our customers achieve a return on their investment in less than six months.
  • 74% of our customers achieve a return on their investment within the first year.

While we excelled in many of the G2 categories, we want to highlight three in particular where we truly shined:

  • Most Implementable
  • Ease of Use
  • Best Relationship

When it comes to Most Implementable, 90% of users noted our ease of setup. We know how exciting it is to implement new software, so why waste time getting started? We are a Quality Assurance partner to our customers. That means our dedicated team of specialists are there to help create seamless onboarding experiences.

Our customers breathe a sigh of relief when it comes to Ease of Use, with 93% of users highlighting our simple and straightforward software. Between our quality assurance automation, better training and onboarding, easy KPI tracking, and flexible scorecards, we like to think of ourselves as cruise control for customer service operations.

Last but certainly not least, we are most proud to share our 96% in Quality of Support. As customer service and experience continues to become more crucial, we owe it all to our happy customers who have helped us rank #1. At Playvox, we believe in the power of our values - they inform how we interact every single day with our customers. We don’t just say we are customer first, we mean it.

Of course, don’t just take our word for it. Read what our customers have to say.

“The best part is that it is a very organized platform, the tabs are a great addition so as to avoid clutter in a space. I love that it is very easy to navigate through once you get the hang of it. I especially love the Badges that are handed out by our managers. My favorite is the Unicorn Badge!”

Gica Gian P.


“I love how Playvox keeps internal accountability balanced and objective, taking personal biases out of the equation as much as possible. I additionally love that there are multiple question types for rubrics and you can allow for feedback to give improvement-based reviews, rather than only criticism.”
Shel B.

Nico Bryan Nico Bryan

Nico Bryan is the Content Marketing Manager for Playvox. She runs on strong coffee, great literature, live music, and creative challenges.

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