Building a Culture of Happiness in Your Contact Center
EBOOK Building a Culture of Happiness in Your Contact Center Learn the keys to fostering and maintaining a positive, productive…
EBOOK Building a Culture of Happiness in Your Contact Center Learn the keys to fostering and maintaining a positive, productive…
Teamwork, sharing knowledge and best practices feed company culture. According to a white paper from the UNC Kenan-Flagler Business School,…
Webinar Retaining Agents with a Mindful Culture: Methods to Improve the Contact Center Experience While we all navigate an ever-changing…
In successful organizations, there is a candor imperative. We expect uncompromising honesty from our team members, and, in theory, we…
An atmosphere of optimism in the workplace encourages employee growth and increased performance. But a negative, hyper-competitive environment can stunt…
Contact centers and customer service teams remain essential touchpoints for better customer engagement. Over the last decade, companies have understood…
Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or…
Infusing artificial intelligence (AI) into processes is top of mind for business leaders and managers in all industries and across…
Think about the last time you reached out to a contact center for one of the services or products that…
March 8th is International Women’s Day and represents a day of reflection, recognition, and celebration for women. On this day,…
WEBINAR
Are you ready for AI?
Wednesday, April 17, 2024 at 11:00 AM EDT