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Empowering Agents to Engage Customers

How to Earn More Money Working in a Call Center [Infographic]

[fa icon="calendar'] May 4, 2016 12:17:55 PM / by Jade Longelin posted in tips, workforce management

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Announcing PlayVox - April '16 Release

[fa icon="calendar'] Apr 15, 2016 11:06:44 AM / by Oscar Giraldo posted in Contact Center, Workforce Optimization, Coaching, gamification, call centers, Product News, Release, workforce management, wfo

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We are excited to tell you about new features and enhancements to the PlayVox platform. 

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Announcing PlayVox - February '16 Release

[fa icon="calendar'] Mar 2, 2016 7:31:49 AM / by Oscar Giraldo posted in Contact Center, Workforce Optimization, Coaching, gamification, call centers, Product News, Release, workforce management, wfo

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We are very excited to tell you about some new features and enhancements to the PlayVox platform.
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Announcing PlayVox - January '16 Release

[fa icon="calendar'] Jan 27, 2016 5:23:01 PM / by Oscar Giraldo posted in Contact Center, Coaching, gamification, call centers, Product News, Release, workforce management

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We are very excited to tell you about some new features and enhancements to the PlayVox platform.
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Announcing PlayVox - November '15 Release

[fa icon="calendar'] Dec 2, 2015 8:25:23 AM / by Oscar Giraldo posted in Contact Center, gamification, call centers, Product News, Release, workforce management

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We’re so excited to share with you what we’ve been working on for the last several months. Our goal at PlayVox is to build technology that empowers employees to improve the customer experience.

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What Really Motivates Your Workforce? It's More than Money

[fa icon="calendar'] Dec 1, 2015 12:23:33 PM / by Briana Songer posted in Workforce Optimization, workforce management

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Being in charge of a call center means you have a great amount of accountability.You must ensure your customers are being treated properly and with respect, while simultaneously ensuring your employees are staying happy and motivated. If employees are dissatisfied with their job, your business could be impacted greatly, especially in the areas of costly retention and poor reviews.

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Workforce Management Giving You a Headache? We've Got the Cure

[fa icon="calendar'] Nov 18, 2015 6:01:00 PM / by Briana Songer posted in Workforce Optimization, employee engagement, workforce management

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Knowledge is power, as the old saying goes, and that's certainly true when it comes to workforce management and employee engagement. You probably already use a few tools to manage the human assets in your business; still, you might have questions about how consolidating your workforce management tools can save you a headache -- and money! 

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Don't Use Gamification in Your Call Center? Here's Why You Should

[fa icon="calendar'] Nov 3, 2015 12:36:41 PM / by Briana Songer posted in Agents, gamification, workforce management

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Let's start by understanding that the term "gamification" doesn't mean giving your employees free time to play games on their personal tablets or company computers during work hours.

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Why You Need to Use Gamification to Engage Call Center Employees

[fa icon="calendar'] Oct 19, 2015 9:39:00 AM / by Briana Songer posted in gamification, call centers, employee engagement, workforce management

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There is a competitive fire burning in people, and even if that fire doesn’t drive people to compete against others, most people feel that fire driving a desire to measure and improve themselves.

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