We are excited to tell you about new features and enhancements to the PlayVox platform.
We’re so excited to share with you what we’ve been working on for the last several months. Our goal at PlayVox is to build technology that empowers employees to improve the customer experience.
Being in charge of a call center means you have a great amount of accountability.You must ensure your customers are being treated properly and with respect, while simultaneously ensuring your employees are staying happy and motivated. If employees are dissatisfied with their job, your business could be impacted greatly, especially in the areas of costly retention and poor reviews.
Knowledge is power, as the old saying goes, and that's certainly true when it comes to workforce management and employee engagement. You probably already use a few tools to manage the human assets in your business; still, you might have questions about how consolidating your workforce management tools can save you a headache -- and money!
Let's start by understanding that the term "gamification" doesn't mean giving your employees free time to play games on their personal tablets or company computers during work hours.
There is a competitive fire burning in people, and even if that fire doesn’t drive people to compete against others, most people feel that fire driving a desire to measure and improve themselves.