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Why You Should Allow Your Call Center Agents to Socialize More

[fa icon="calendar'] Mar 28, 2016 11:30:00 AM / by Jade Longelin posted in Agents, retention, social collaboration, best practices in call center, call center management

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Is your call center all about productivity and efficiency? If so, you'd be surprised to know that allowing a little bit of idle chitchat between agents in your call center could actually bring more good than harm.

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