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Announcing PlayVox - June '16 Release

[fa icon="calendar'] Jun 8, 2016 2:13:07 PM / by Oscar Giraldo posted in Contact Center, Coaching, call centers, Product News, Release, quality monitoring, quality management,

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We are excited to tell you about new features and enhancements to the PlayVox platform. 

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Announcing PlayVox - April '16 Release

[fa icon="calendar'] Apr 15, 2016 9:06:44 AM / by Oscar Giraldo posted in Contact Center, Workforce Optimization, Coaching, gamification, call centers, Product News, Release, workforce management, wfo

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We are excited to tell you about new features and enhancements to the PlayVox platform. 

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Announcing PlayVox - February '16 Release

[fa icon="calendar'] Mar 2, 2016 5:31:49 AM / by Oscar Giraldo posted in Contact Center, Workforce Optimization, Coaching, gamification, call centers, Product News, Release, workforce management, wfo

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We are very excited to tell you about some new features and enhancements to the PlayVox platform.
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Announcing PlayVox - January '16 Release

[fa icon="calendar'] Jan 27, 2016 3:23:01 PM / by Oscar Giraldo posted in Contact Center, Coaching, gamification, call centers, Product News, Release, workforce management

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We are very excited to tell you about some new features and enhancements to the PlayVox platform.
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Announcing PlayVox - November '15 Release

[fa icon="calendar'] Dec 2, 2015 6:25:23 AM / by Oscar Giraldo posted in Contact Center, gamification, call centers, Product News, Release, workforce management

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We’re so excited to share with you what we’ve been working on for the last several months. Our goal at PlayVox is to build technology that empowers employees to improve the customer experience.

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Announcing PlayVox - October '15 Release

[fa icon="calendar'] Oct 29, 2015 1:21:45 PM / by Oscar Giraldo posted in gamification, call centers, Product News, Release

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We are excited to tell you about some new features and enhancements to the PlayVox platform.
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PlayVox for Zendesk: Motivate with transparent and simple reporting

[fa icon="calendar'] Jul 8, 2014 8:10:17 AM / by Briana Songer posted in Feedback, Agents, gamification, call centers, tips, Product News, Customer

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Motivation and engagement are essential elements in a call center environment, and so are the tools that drive those. Performance transparency across the board gives agents the ability to see their own performance data compared to others, their goals or in a time frame.
Information transparency will drive next level service improvements.

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PlayVox Feature Release: Creating a FAQ page with a Knowledge Base

[fa icon="calendar'] Jun 5, 2014 12:26:29 PM / by Briana Songer posted in Agents, call centers, tips, Product News

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As an agent, it's stressful to waste time searching for information that isn't readily available, especially when pressed by a customer. At PlayVox, we want to make it easy to find that information at those crucial times. So, we're excited to help with a new feature: Knowledge Base.
Organize content by creating a mini-FAQ page for your community. Not only can users quickly search for content when they need it, they have the opportunity to quickly ask for help.

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Filter your Zendesk campaign ticket details with PlayVox Workloads

[fa icon="calendar'] Mar 31, 2014 8:34:47 AM / by Briana Songer posted in Contact Center, Lanzamiento, Agents, call centers, PlayVox, Product News, KPI

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PlayVox for Zendesk app now available

[fa icon="calendar'] Dec 19, 2013 10:26:37 AM / by Briana Songer posted in call centers, tips, Product News

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We're excited to announce the availability of PlayVox for Zendesk in the Zendesk App Marketplace.
The application adds a widget to your Zendesk service desk (see below) that makes tracking your Zendesk metrics fun, social and easy to understand so you can get feedback faster and take action to improve your agent's performance and your customer's experience.

Motivate the competitive spirit with performance ranking data. PlayVox tracks KPI's such as First Resolution, First Reply Time, Customer Satisfaction and more to generate performance insight then gives them a score and motivation to compete beyond just hitting the minimum target.

The PlayVox application for Zendesk is provided free of charge for the trial period. If your organization uses Zendesk, PlayVox is something your really must try. To get a better idea of how the app works, take a look at the short video below.

Estamos muy contentos de anunciar la disponibilidad de PlayVox en el Marketplace de Zendesk.

La aplicación se añade a tu mesa de servicio de Zendesk y hace que el seguimiento de las métricas se vuelva divertido, social y fácil de entender para que se pueda obtener retroalimentación más rápida y tomar medidas para mejorar el rendimiento del agente y la experiencia del cliente.

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