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Boost Your Contact Center QA With PlayVox’s Third-Party Integrations

[fa icon="calendar'] Mar 29, 2017 10:06:17 AM / by Jade Longelin posted in Product News, quality management,

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Assuring quality customer interactions is a priority for any company that expects to thrive and grow. In-house QA teams, third-party QA consultants, and closed, internal systems for monitoring contact center quality are soon to be relics of the past as QA, along with other customer service systems and platforms, moves rapidly to the cloud.

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Announcing PlayVox - June '16 Release

[fa icon="calendar'] Jun 8, 2016 2:13:07 PM / by Oscar Giraldo posted in Contact Center, Coaching, call centers, Product News, Release, quality monitoring, quality management,

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We are excited to tell you about new features and enhancements to the PlayVox platform. 

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Announcing PlayVox - April '16 Release

[fa icon="calendar'] Apr 15, 2016 9:06:44 AM / by Oscar Giraldo posted in Contact Center, Workforce Optimization, Coaching, gamification, call centers, Product News, Release, workforce management, wfo

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We are excited to tell you about new features and enhancements to the PlayVox platform. 

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Announcing PlayVox - February '16 Release

[fa icon="calendar'] Mar 2, 2016 5:31:49 AM / by Oscar Giraldo posted in Contact Center, Workforce Optimization, Coaching, gamification, call centers, Product News, Release, workforce management, wfo

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We are very excited to tell you about some new features and enhancements to the PlayVox platform.
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Announcing PlayVox - January '16 Release

[fa icon="calendar'] Jan 27, 2016 3:23:01 PM / by Oscar Giraldo posted in Contact Center, Coaching, gamification, call centers, Product News, Release, workforce management

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We are very excited to tell you about some new features and enhancements to the PlayVox platform.
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Announcing PlayVox - November '15 Release

[fa icon="calendar'] Dec 2, 2015 6:25:23 AM / by Oscar Giraldo posted in Contact Center, gamification, call centers, Product News, Release, workforce management

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We’re so excited to share with you what we’ve been working on for the last several months. Our goal at PlayVox is to build technology that empowers employees to improve the customer experience.

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Announcing PlayVox - October '15 Release

[fa icon="calendar'] Oct 29, 2015 1:21:45 PM / by Oscar Giraldo posted in gamification, call centers, Product News, Release

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We are excited to tell you about some new features and enhancements to the PlayVox platform.
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PlayVox for Zendesk: Motivate with transparent and simple reporting

[fa icon="calendar'] Jul 8, 2014 8:10:17 AM / by Briana Songer posted in Feedback, Agents, gamification, call centers, tips, Product News, Customer

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Motivation and engagement are essential elements in a call center environment, and so are the tools that drive those. Performance transparency across the board gives agents the ability to see their own performance data compared to others, their goals or in a time frame.
Information transparency will drive next level service improvements.

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PlayVox Feature Release: Creating a FAQ page with a Knowledge Base

[fa icon="calendar'] Jun 5, 2014 12:26:29 PM / by Briana Songer posted in Agents, call centers, tips, Product News

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As an agent, it's stressful to waste time searching for information that isn't readily available, especially when pressed by a customer. At PlayVox, we want to make it easy to find that information at those crucial times. So, we're excited to help with a new feature: Knowledge Base.
Organize content by creating a mini-FAQ page for your community. Not only can users quickly search for content when they need it, they have the opportunity to quickly ask for help.

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Filter your Zendesk campaign ticket details with PlayVox Workloads

[fa icon="calendar'] Mar 31, 2014 8:34:47 AM / by Briana Songer posted in Contact Center, Lanzamiento, Agents, call centers, PlayVox, Product News, KPI

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