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What you should know before you outsource your call center

[fa icon="calendar'] Jul 11, 2013 9:53:03 AM / by Briana Songer posted in Contact Center, Outsourcing, call centers, tips

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Many businesses have had great success when they outsourced their call centers. However, outsourcing a Call Center is a controversial issue and comes with its own set of pros and cons.

Many businesses have had great success when they outsourced their call centers. However, outsourcing a Call Center is a controversial issue and comes with its own set of pros and cons.

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The good and the bad with Call Center outsourcing

[fa icon="calendar'] Dec 6, 2012 8:08:43 AM / by Briana Songer posted in Contact Center, Outsourcing, call centers

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Many businesses have found outsourcing their call centers a necessary decision. However, it's a known fact that outsourcing a Call Center is a controversial issue, especially with the western countries. The decision comes with its own set of pros and cons that can heavily impact the business.

Many businesses have found outsourcing their call centers a necessary decision. However, it's a known fact that outsourcing a Call Center is a controversial issue, especially with the western countries. The decision comes with its own set of pros and cons that can heavily impact the business.

Read More [fa icon="long-arrow-right"]
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