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How Neal Topf of Callzilla Runs a Successful Call Center

[fa icon="calendar'] Apr 18, 2016 11:37:48 AM / by Briana Songer posted in gamification, employee engagement, neal topf, callzilla, call center management

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Neal Topf, President and Co-Founder of Callzilla, has been focusing on customer experience in the call center for 11 + years, working  in Miami and Bogotá. He doesn't believe there's an 'easy button' to running a call center. Passion, innovation, and a genuine care for his employees' well-being are what make his call center successful.

Jade Longelin and Briana Songer, employee engagement advocates, were able to have a sit-down with Topf to understand what makes a quality call center executive.

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