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(Español) Entrevista a Angélica Pereyra: "Hacer foco en el factor humano es esencial"

[fa icon="calendar'] Oct 3, 2013 9:18:02 AM / by Oscar Giraldo posted in Contact Center, Agents, Talento Humano, Coaching, gamification, call centers, PlayVox, arcaris, entrepreneurship, Customer

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Angélica es una persona que día a día se preocupa y nos informa sobre lo que sucede en el mundo digital. Es muy valioso tener su testimonio para ayudarnos a establecer cuál es la realidad, sus avances y los puntos a mejorar que encuentra en todo lo relacionado con la gestión multicanal de clientes en Latinoamérica.

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(Español) Ricardo Márquez y la importancia de regular la industria del Call Center en Latinoamérica

[fa icon="calendar'] Sep 26, 2013 8:20:06 AM / by Oscar Giraldo posted in Contact Center, gamification, call centers, PlayVox, tips, arcaris, entrepreneurship

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Ricardo Márquez, Consultor especializado en la industria del Call & Contact Center para Latinoamérica, siempre está al tanto de todo lo que pasa en este mundo. Hoy, en nuestra sección de Radiografías del Call Center, queremos saber qué siente él con respecto a las cosas que ahí adentro acontecen.

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PlayVox's CEO will speak about Gamification in the Call Center at the 4th Global Contact Forum in Mexico City

[fa icon="calendar'] Feb 27, 2013 12:57:47 PM / by Briana Songer posted in Contact Center, gamification, call centers, arcaris, entrepreneurship, Customer

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Mr. Oscar Giraldo, PlayVox’s CEO and Founder confirms his speech on March 4-6 2013 ; How to apply game techniques to increase productivity in the Contact Center, to industry executives at one of the most important conferences in Latin America. The 4th Global Contact Forum focuses on improving customer service with innovative management technologies and methodologies showcased to attendees from around the world.

San Francisco, CA February 27, 2013 - Mr. Oscar Giraldo, PlayVox’s CEO and Founder confirms his speech on March 4-6 2013 ; How to apply game techniques to increase productivity in the Contact Center, to industry executives at one of the most important conferences in Latin America. The 4th Global Contact Forum focuses on improving customer service with innovative management technologies and methodologies showcased to attendees from around the world.

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The Game Theory

[fa icon="calendar'] Apr 27, 2012 2:49:05 PM / by Briana Songer posted in playcall, Contact Center, gamification, arcaris, entrepreneurship

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The dream of Colombian Oscar Giraldo (28) was to play professional hockey. That's why in 2005, when he was about to graduate with a Systems Engineering degree from his birth country, he looked for a destination where he could realize his dream. First he thought of Portugal, Spain or Italy, but this was a difficult time for a Colombian to get a visa there. Next, Argentina came to mind, but the country was going through a difficult time economically. It was from this that he ended up in Chile, initially for 3 months.

 

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Advice to First Time Entrepreneurs

[fa icon="calendar'] Nov 15, 2011 11:43:33 AM / by Oscar Giraldo posted in entrepreneurship

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“First of all, find investors that understand your business. We were desperate to raise capital and we accepted the first offer of someone who knew nothing the business. Secondly is to align the interest of the partners and try that the common goals be shared and don’t let that the communication between you is interrupted. And last, if you are trying to sell a new product let customers try it first, because that’s the customer that’s going to validate your product.” -- Oscar Giraldo

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El Call Center de Silicon Valley

[fa icon="calendar'] Nov 2, 2011 1:37:14 PM / by Oscar Giraldo posted in call centers, entrepreneurship, Espaol

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Encontrarse con una empresa de servicios de outsourcing de Call Center con sede en Silicon Valley puede parecer extraño teniendo en cuenta que la mayoría de empresas que se encuentran en esta zona son de alta tecnología. 247Customer tiene más de 9.000 empleados repartidos en 8 países el mundo. Fue fundada en el año 2000, en pleno debacle de las “punto com”, y levantó capital de la mano de Mike Moritz, el VC número uno de Sequoia Capital, la firma de capital de riesgo más exitosa y de mayor prestigio en Silicon Valley. Mike Moritz es conocido por haber invertido en Yahoo y en Google.Tuve la suerte de reunirme por unos minutos con PV Kannan, el fundador y CEO en su oficina en Campbell, con el objetivo de conocer su punto de vista acerca de lo que estamos haciendo en Arcaris. En este post no voy a profundizar acerca del valioso feedback que nos dio PV, sino el aprendizaje general de ese encuentro.
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Arcaris was selected to incubate in Silicon Valley

[fa icon="calendar'] May 18, 2011 7:05:07 PM / by Oscar Giraldo posted in arcaris, entrepreneurship

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Corfo (The Chilean Economic Development Agency) has chosen 9 tech-startups who will take part in the pilot program of their Global Connection program, funding Chilean startups to incubate their businesses for four months in the Plug and Play Tech Center in Silicon Valley. The funding, with a maximum of approximately USD$16,000, will cover the entrepreneurs’ office rental in the Plug and Play complex and participation in their acceleration program, as well as living expenses and flights from Chile to California.

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