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Why You Need to Get Rid of Spreadsheets in Your Call Center

[fa icon="calendar'] Mar 11, 2016 1:20:00 PM / by Jade Longelin posted in Workforce Optimization, call centers, end of spreadsheets

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Like any long-term relationship no matter the reason, saying goodbye can be hard to do, especially as it’s so familiar and you're unsure of what’s out there. As time goes by and your call center continues to evolve, you’ll eventually need to let go of traditional spreadsheets in order to move forward. 

Parting ways with spreadsheets in your call center can be scary, but it could turn out to be one of the best decisions you’ve ever made. 

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The Death of Spreadsheets in Call Centers

[fa icon="calendar'] Mar 7, 2016 7:48:20 AM / by Oscar Giraldo posted in Workforce Optimization, employee engagement, end of spreadsheets

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Last year, I was surprised when I discovered that one of the largest tech companies in the world ran their global call center operations through spreadsheets. Yes, that's right, spreadsheets! The irony of a tech company using old school methods seemed counterintuitive.

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