Ask for a Live Demo

Empowering Agents to Engage Customers

Announcing PlayVox - June '16 Release

[fa icon="calendar'] Jun 8, 2016 2:13:07 PM / by Oscar Giraldo posted in Contact Center, Coaching, call centers, Product News, Release, quality monitoring, quality management,

[fa icon="comment"] 0 Comments

We are excited to tell you about new features and enhancements to the PlayVox platform. 

Read More [fa icon="long-arrow-right"]

Call Center Horror Stories Told by Customers (And How to Avoid Them)

[fa icon="calendar'] Apr 15, 2016 11:41:39 AM / by Jade Longelin posted in Contact Center, tips, performance metric, quality management,

[fa icon="comment"] 0 Comments

The contact center world is a beast that can bring out the best and worst in us. Agents can feel real satisfaction when they hang up the phone knowing they’ve added genuine value, but it can also come with tremendous frustration when they receive screams on the other side of the line.

Read More [fa icon="long-arrow-right"]

Announcing PlayVox - April '16 Release

[fa icon="calendar'] Apr 15, 2016 9:06:44 AM / by Oscar Giraldo posted in Contact Center, Workforce Optimization, Coaching, gamification, call centers, Product News, Release, workforce management, wfo

[fa icon="comment"] 0 Comments

We are excited to tell you about new features and enhancements to the PlayVox platform. 

Read More [fa icon="long-arrow-right"]

Voice of the Customer in Contact Centers and Why Yours May Be Failing

[fa icon="calendar'] Apr 6, 2016 3:26:01 PM / by Jade Longelin posted in Contact Center, tips, VOC

[fa icon="comment"] 0 Comments

Today, customers have more influence and are more powerful than ever before. They are connected and not afraid to express their opinions and share their passions about products and services online. Their massive capacity to influence other customers cannot be ignored.

Read More [fa icon="long-arrow-right"]

Announcing PlayVox - February '16 Release

[fa icon="calendar'] Mar 2, 2016 5:31:49 AM / by Oscar Giraldo posted in Contact Center, Workforce Optimization, Coaching, gamification, call centers, Product News, Release, workforce management, wfo

[fa icon="comment"] 0 Comments

We are very excited to tell you about some new features and enhancements to the PlayVox platform.
Read More [fa icon="long-arrow-right"]

Announcing PlayVox - January '16 Release

[fa icon="calendar'] Jan 27, 2016 3:23:01 PM / by Oscar Giraldo posted in Contact Center, Coaching, gamification, call centers, Product News, Release, workforce management

[fa icon="comment"] 0 Comments

We are very excited to tell you about some new features and enhancements to the PlayVox platform.
Read More [fa icon="long-arrow-right"]

Announcing PlayVox - November '15 Release

[fa icon="calendar'] Dec 2, 2015 6:25:23 AM / by Oscar Giraldo posted in Contact Center, gamification, call centers, Product News, Release, workforce management

[fa icon="comment"] 1 Comment

We’re so excited to share with you what we’ve been working on for the last several months. Our goal at PlayVox is to build technology that empowers employees to improve the customer experience.

Read More [fa icon="long-arrow-right"]

Why WFO is part of a bigger Quantified Workforce category

[fa icon="calendar'] Jun 9, 2014 2:11:21 PM / by Briana Songer posted in Contact Center, Workforce Optimization, PlayVox, tips, Quantified Workplace

[fa icon="comment"] 0 Comments

Read More [fa icon="long-arrow-right"]

5 ways PlayVox for Zendesk makes your work easier

[fa icon="calendar'] Apr 16, 2014 12:50:19 PM / by Briana Songer posted in Contact Center, Agents, gamification, call centers, PlayVox, training, KPI

[fa icon="comment"] 0 Comments

Today's workforce is more technologically savvy than ever, meaning they demand software that's simple to use, easy to understand, and ultimately makes their day to day work easier.

Zendesk, one of the leading providors in help-desk software, has helped thousands of businesses manage their customer service and streamline their workflow.

So why not make tracking your Zendesk metrics a little more enjoyable?

Seamlessly integrate PlayVox with Zendesk

It's nice when things are simple and automatic. PlayVox easily integrates with Zendesk and provides Gamified workforce capabilities you can take advantage of.

Never lose track of your most important KPI's

When you intially integrate with PlayVox, you can also create campaigns to track your most important KPI's. Design and user experience are key, the campaign only takes 5 steps to complete so you don't waste any time!

Follow user Performance instantly

In your Performance dashboard, you can get a quick view of your campaign health. This breaks down individial KPI results, how well everyone is meeting their goals, plus filter out your tickets to get an even better idea.

Gamify your user experience

Next-gen software means putting people first. They like to know that their work is appreciated. Reward individual badges and points to users who have been showing an extra initiative to meet your goals.

Transparent Results

Yourself, down to your agents can see their individual results. For agents, this means they can see how they are personally doing against the entire campaign, or against the top 10 in the scoreboard. The faster that everyone can get results, the easier it gets to take action to improve performance and ultimately, your customer experience.

Just like Zendesk has the idea to make customer service more simple and beautiful, PlayVox wants to transform this data into something more simple, useful and easy to understand.

See a detailed demo video here

Read More [fa icon="long-arrow-right"]

Why integrating PlayVox for Five9 is good for your Call Center

[fa icon="calendar'] Apr 2, 2014 10:59:00 AM / by Briana Songer posted in supervisor, Contact Center, Agents, Workforce Optimization, gamification, call centers, PlayVox, tips

[fa icon="comment"] 0 Comments

Outdated, complicated and non-functioning applications and technology are something that everyone despises using. Applications that are user friendly make it easier for agents to handle their daily work, lowers their frustration and gives them access to the right information at the right time.


More importantly, technology today lacks an important aspect. People. Driving employee productivity and performance means they should be using something where the design and experience create a great user experience.

PlayVox integration with Five9 provides Gamified Workforce Optimization capabilities and makes tracking Five9 metrics fun, social, and easy to understand so that companies can improve the quality of their service and support.

When you connect PlayVox with Five9 (or any other API and CRM) you identify processes or KPIs you want to impact in a campaign in the Performance app tool.

The integration lets you recieve valuable data that lets you know how your team is performing and helps guide your people to act on different scenarios. The Real-time data PlayVox provides is a crucial aspect. The faster agents get feedback and insights about their performance the faster they can improve and act on it, thus increasing chances of a successful campaign. Don't forget about your Supervisors, Trainers, Coordinators etc... a performance integration means they instantly see data they can act on and help give them an idea of the ''Big Picture''.

The integration lets you work on changing behavior based on data that appears in your campaigns. PlayVox easily lets you give feedback or share best practices through messages, notifications, conversations or through private groups you can create in your community. Share the knowledge to help highlight the strengths and weaknesses you seek to improve.

Timely achnowledgements and rewards for great performance can go a long way. This can also help break up the monotony. Users recieve points based on their individual KPI performance, Supervisors have access to this information and can reward with Badges, prizes etc. This type of gamification helps create both self-competition and with others to engage and help them focus on different areas to improve.

If employees aren't meeting goals, they can easily investigate the problem through the Performance scoreboard, plus their own community comparision, and can visually see how they impact the campaign.

Drive your company culture with PlayVox for Five9. This means you are investing in your people, providing better processes plus encouraging transparency and meritocracy. Huge for agent morale and motivation in the long term.

By focusing on an environment that is not only highly difficult, but constantly changing, PlayVox hopes to bring a little more satisfaction into a place that is in need of attention. Change depends on action and PlayVox is committed to helping Call Center’s adopt new concepts. Are you committed?

Outdated, complicated and non-functioning applications and technology are something that everyone despises using. Applications that are user friendly make it easier for agents to handle their daily work, lowers their frustration and gives them access to the right information at the right time.

More importantly, technology today lacks an important aspect. People. Driving employee productivity and performance means they should be using something where the design and experience create a great user experience.

PlayVox integration with Five9 provides Gamified Workforce Optimization capabilities and makes tracking Five9 metrics fun, social, and easy to understand so that companies can improve the quality of their service and support.

When you connect PlayVox with Five9 (or any other API and CRM) you identify processes or KPIs you want to impact in a campaign in the Performance app tool.

The integration lets you recieve valuable data that lets you know how your team is performing and helps guide your people to act on different scenarios. The Real-time data PlayVox provides is a crucial aspect. The faster agents get feedback and insights about their performance the faster they can improve and act on it, thus increasing chances of a successful campaign. Don't forget about your Supervisors, Trainers, Coordinators etc... a performance integration means they instantly see data they can act on and help give them an idea of the ''Big Picture''.

The integration lets you work on changing behavior based on data that appears in your campaigns. PlayVox easily lets you give feedback or share best practices through messages, notifications, conversations or through private groups you can create in your community. Share the knowledge to help highlight the strengths and weaknesses you seek to improve.

Timely achnowledgements and rewards for great performance can go a long way. This can also help break up the monotony. Users recieve points based on their individual KPI performance, Supervisors have access to this information and can reward with Badges, prizes etc. This type of gamification helps create both self-competition and with others to engage and help them focus on different areas to improve.

If employees aren't meeting goals, they can easily investigate the problem through the Performance scoreboard, plus their own community comparision, and can visually see how they impact the campaign.

Drive your company culture with PlayVox for Five9. This means you are investing in your people, providing better processes plus encouraging transparency and meritocracy. Huge for agent morale and motivation in the long term.

By focusing on an environment that is not only highly difficult, but constantly changing, PlayVox hopes to bring a little more satisfaction into a place that is in need of attention. Change depends on action and PlayVox is committed to helping Call Center’s adopt new concepts. Are you committed?

Read More [fa icon="long-arrow-right"]
CTA_test.jpg

Sign me up!

Subscribe

Grow Your Network!

Go To PlayVox