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Gamification provider for Call Centers, PlayVox, Appoints Co-Founder of Aspect as Chairman of the Board.

[fa icon="calendar'] Jan 28, 2014 8:24:15 AM / by Oscar Giraldo posted in Contact Center, Agents, Workforce Optimization, gamification, call centers, PlayVox, Comunicado de Prensa, arcaris

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PlayVox takes next step in growth strategy – appoints Carol Snell Chairman of the Board
PlayVox, a leading provider of gamified workforce optimization solutions, announced today that Carol Snell has been appointed as Chairman of the Board. Ms. Snell is an accomplished entrepreneur and CEO bringing more than three decades of executive management, operations, sales and marketing experience to this key role at PlayVox. Snell’s main role will be to attract top talent for the PlayVox team to drive enterprise growth and strategy in the Contact Center market.

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Movistar implements Gamification project to optimize their Call Centers with the help of PlayVox

[fa icon="calendar'] Sep 2, 2013 6:15:11 AM / by Briana Songer posted in PlayVox, Product News, Comunicado de Prensa

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For a massive consumer product company like Movistar, their Call Center is a key part of their strategy to serve, acquire and retain their millions of customers and users.

Movistar, like other Telecommunication businesses, outsources customer service, depositing this great responsibility on 7 Call Center providers located in Chile, Colombia and Peru. With more than 3,000 active agents working from different countries, Movistar wanted a single platform where, on one hand, unified the training content for their trainers, and the other, served as a social collaboration network and motivate those who are responsible in training their agents. Para una empresa de consumo masivo como Movistar, su Call Center es una pieza clave en su estrategia para servir, adquirir y retener a sus millones de clientes y usuarios.

Movistar, al igual que otras empresas de Telecomunicaciones, terceriza la relación de sus clientes depositando esa gran responsabilidad a 7 proveedores de Call Center localizados en Chile, Colombia y Perú. Con más de 3.000 agentes activos trabajando desde diferentes países, Movistar buscaba una sola plataforma que, por un lado, unificara los criterios de formación de sus trainers, y por otro, sirviera como red social de colaboración y lograra mantener motivados a quienes son responsables de entrenar a sus agentes.

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Gamification provider for Call Centers PlayVox Adopts Single Sign-On Technology with OneLogin

[fa icon="calendar'] Aug 7, 2013 6:15:56 AM / by Briana Songer posted in gamification, call centers, PlayVox, Comunicado de Prensa, KPI

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PlayVox announced Wednesday that effective immediately, it will now offer SAML-based single sign-on (SSO) via their partnership with identity management company OneLogin. PlayVox can now be deployed with any identity management system that supports SAML (Security Assertion Markup Language). PlayVox's integration with OneLogin gives IT administrators at call centers a single point of control for managing employee access across various locations and applications.

PlayVox anunció este miércoles que desde ahora ofrecerá SAML basado en Single Sign-On (SSO) a través de su asociación con la compañía de gestión de la identidad OneLogin. PlayVox ahora se puede implementar con cualquier sistema de gestión de identidad que soporte SAML (Security Assertion Markup Language). La integración de PlayVox con OneLogin ofrece a los administradores de los Centros de Contacto un único punto de control para la gestión de acceso de los empleados a través de varias ubicaciones y aplicaciones.

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PlayVox to attend Gamification Summit 2013

[fa icon="calendar'] Apr 9, 2013 6:31:37 AM / by Briana Songer posted in gamification, Comunicado de Prensa, arcaris

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PlayVox will be at the Gamification Summit 2013 in San Francisco!
What is this event? It's one that brings together experts to share their ideas and information about gamification, behavior and engagement strategies.

Between April 16-18, the conference will have various speakers, workshops and sessions ranging from social media marketing to gamification strategy and design. Our CEO and CPO will be hanging out with a booth on the 17th and 18th, ready to answer any questions. If you're attending the conference, be sure to come and visit! If you're interested in buying tickets, use the code ARCARIS13 to get an event discount!

PlayVox will be at the Gamification Summit 2013 in San Francisco!

What is this event? It's one that brings together experts to share their ideas and information about gamification, behavior and engagement strategies.

Between April 16-18, the conference will have various speakers, workshops and sessions ranging from social media marketing to gamification strategy and design. Our CEO and CPO will be hanging out with a booth on the 17th and 18th, ready to answer any questions. If you're attending the conference, be sure to come and visit! If you're interested in buying tickets, use the code ARCARIS13 to get an event discount!

Gamification has continued to become a key strategy and has been acquired by thousands of new startups and other industries in order to stay competitive. Top Speakers from Salesforce, Microsoft, Oracle and many more will discuss their experiences in this.

Check out more information about the GSummit conference here.

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Arcaris launches PlayVox.com, a Gamification platform designed to transform Contact Centers into more efficient and better places to work

[fa icon="calendar'] Nov 5, 2012 10:00:06 PM / by Oscar Giraldo posted in Contact Center, Lanzamiento, call centers, Comunicado de Prensa

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SUNNYVALE, Calif. November 6, 2012 -- Arcaris, Inc is a SaaS-based enterprise startup focused on human resources (HR) for Contact Centers, whose mission is to make call centers more meritocratic and transparent places to work. Today, it’s launching a Talent Management platform for Contact Centers: PlayVox. PlayVox.com is a platform that integrates HR processes with the same dynamics that are present in videogames and social psychology techniques to help resolve the most common problems that supervisors, managers and directors suffer in this industry. These include: Agent demotivation, turnover rate and low productivity. With PlayVox, enterprises have the power to take on challenges that arise by using simple and easy tools. These optimize the agents and supervisors internal communication process, training, feedback and coaching as well as enhance reward activities.

The biggest challenge for the Contact Center industry: People

More than 70% of the total cost of Contact Centers are people. This is why technology suppliers have focused on creating products to replace human operators with machines.

SUNNYVALE, Calif. November 6, 2012 -- Arcaris, Inc compañía fabricante de software en la nube para Centros de Contacto, cuya misión es hacer que éstos sean lugares más meritocráticos y transparentes para trabajar, lanza hoy al mercado su plataforma Social de Gestión de Talento para Contact Centers: PlayVox. PlayVox.com es una plataforma que integra en los procesos de RRHH las mismas dinámicas presentes en los videojuegos y técnicas de psicología social, para ayudar a resolver los problemas más comunes que sufren los supervisores, gerentes y directores de esta industria, tales como: la desmotivación de sus agentes, la rotación de personal y la baja productividad. Con PlayVox, las empresas tienen el poder de enfrentar de mejor manera los desafíos que se presentan a través de herramientas simples y fáciles de usar. Éstas les permiten optimizar sus procesos de comunicación interna, capacitación, feedback y coaching, como así también potenciar las actividades de reconocimiento de sus agentes y supervisores.

El mayor desafío de los Centros de Contacto: las personas.

Más del 70% del costo total de un Contact Center es el invertido en los empleados. Esa es la razón por la cual muchos proveedores de tecnología se han enfocado en crear productos para reemplazar a los operadores humanos por máquinas.

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