Ask for a Live Demo

Empowering Agents to Engage Customers

Announcing PlayVox - June '16 Release

[fa icon="calendar'] Jun 8, 2016 4:13:07 PM / by Oscar Giraldo posted in Contact Center, Coaching, call centers, Product News, Release, quality monitoring, quality management,

[fa icon="comment"] 0 Comments

We are excited to tell you about new features and enhancements to the PlayVox platform. 

Read More [fa icon="long-arrow-right"]

Announcing PlayVox - April '16 Release

[fa icon="calendar'] Apr 15, 2016 11:06:44 AM / by Oscar Giraldo posted in Contact Center, Workforce Optimization, Coaching, gamification, call centers, Product News, Release, workforce management, wfo

[fa icon="comment"] 0 Comments

We are excited to tell you about new features and enhancements to the PlayVox platform. 

Read More [fa icon="long-arrow-right"]

5 Ways Digital Platforms are Revolutionizing Call Centers

[fa icon="calendar'] Mar 22, 2016 1:00:00 PM / by Jade Longelin posted in Agents, gamification, call centers, Customer, 2016 Trends

[fa icon="comment"] 0 Comments

As our world becomes increasingly more digitalized, every aspect of our day-to-day is touched by technology. From reading the morning news on our mobile device to doing our groceries online, our life has been made easier thanks to the immediate access to information we have reaped from technology.

And why shouldn't we embrace this new digitalized world? After all, it has tackled many everyday challenges that we didn't even realize we faced and sped up our lives as it has centralized and analyzed data, letting us focus on the more important things.

Read More [fa icon="long-arrow-right"]

Agents Share 7 Poor Call Center Management Practices

[fa icon="calendar'] Mar 16, 2016 12:00:00 PM / by Jade Longelin posted in Feedback, Agents, Coaching, call centers, KPI, employee engagement

[fa icon="comment"] 0 Comments

Management sets the tone for an efficient workplace. Good management knows how to manage its workforce. Great management keeps employees motivated and in line with the company strategy and goals.

However, poor call center management practices can cause some serious damage not only internally, but also at a customer service level.

Read More [fa icon="long-arrow-right"]

Why You Need to Get Rid of Spreadsheets in Your Call Center

[fa icon="calendar'] Mar 11, 2016 1:20:00 PM / by Jade Longelin posted in Workforce Optimization, call centers, end of spreadsheets

[fa icon="comment"] 0 Comments

Like any long-term relationship no matter the reason, saying goodbye can be hard to do, especially as it’s so familiar and you're unsure of what’s out there. As time goes by and your call center continues to evolve, you’ll eventually need to let go of traditional spreadsheets in order to move forward. 

Parting ways with spreadsheets in your call center can be scary, but it could turn out to be one of the best decisions you’ve ever made. 

Read More [fa icon="long-arrow-right"]

Announcing PlayVox - February '16 Release

[fa icon="calendar'] Mar 2, 2016 7:31:49 AM / by Oscar Giraldo posted in Contact Center, Workforce Optimization, Coaching, gamification, call centers, Product News, Release, workforce management, wfo

[fa icon="comment"] 0 Comments

We are very excited to tell you about some new features and enhancements to the PlayVox platform.
Read More [fa icon="long-arrow-right"]

Announcing PlayVox - January '16 Release

[fa icon="calendar'] Jan 27, 2016 5:23:01 PM / by Oscar Giraldo posted in Contact Center, Coaching, gamification, call centers, Product News, Release, workforce management

[fa icon="comment"] 0 Comments

We are very excited to tell you about some new features and enhancements to the PlayVox platform.
Read More [fa icon="long-arrow-right"]

Announcing PlayVox - November '15 Release

[fa icon="calendar'] Dec 2, 2015 8:25:23 AM / by Oscar Giraldo posted in Contact Center, gamification, call centers, Product News, Release, workforce management

[fa icon="comment"] 1 Comment

We’re so excited to share with you what we’ve been working on for the last several months. Our goal at PlayVox is to build technology that empowers employees to improve the customer experience.

Read More [fa icon="long-arrow-right"]

Coaching: The Art of Providing Meaningful Feedback to your Call Center Employees

[fa icon="calendar'] Nov 10, 2015 5:06:00 PM / by Briana Songer posted in Coaching, call centers, employee engagement

[fa icon="comment"] 0 Comments

 No position in your company is quite as important as your call center employees. They have a direct line to customers, sometimes when retention is on the line. The way these employees interact with these customers will help showcase the company in a positive or negative light. The way the company is portrayed depends a great deal on the amount of effort you are willing to put into these employees.

Read More [fa icon="long-arrow-right"]

Announcing PlayVox - October '15 Release

[fa icon="calendar'] Oct 29, 2015 3:21:45 PM / by Oscar Giraldo posted in gamification, call centers, Product News, Release

[fa icon="comment"] 0 Comments

 

We are excited to tell you about some new features and enhancements to the PlayVox platform.
Read More [fa icon="long-arrow-right"]
CTA_test.jpg

Sign me up!

Subscribe

Grow Your Network!

Go To PlayVox