Which call center doesn’t strive for quality? Step one to call center quality and stellar customer service starts with quality call center staff. A well built onboarding program is one of many the tools to go about achieving uniform quality and great customer service.
While the turnover rate in call centers is high, with just over one in four employees leaving their call center positions each year, a successful onboarding program can increase employee retention rates by up to 25%. Not too shabby.