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5 Ways Digital Platforms are Revolutionizing Call Centers

[fa icon="calendar'] Mar 22, 2016 1:00:00 PM / by Jade Longelin posted in Agents, gamification, call centers, Customer, 2016 Trends

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As our world becomes increasingly more digitalized, every aspect of our day-to-day is touched by technology. From reading the morning news on our mobile device to doing our groceries online, our life has been made easier thanks to the immediate access to information we have reaped from technology.

And why shouldn't we embrace this new digitalized world? After all, it has tackled many everyday challenges that we didn't even realize we faced and sped up our lives as it has centralized and analyzed data, letting us focus on the more important things.

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