Ask for a Live Demo

The Untold truth about call center work

The Untold truth about call center work

[fa icon="calendar"] Jan 11, 2013 7:46:52 AM / by Briana Songer

Briana Songer

We have always heard about high absenteeism and turnover as a result from disgruntled employees who are demotivated and feel their work is pointless. Yet, there are those who love their job and what they do and find the call center experience as something unique.
Why can it be worthwhile to work there?We have always heard about high absenteeism and turnover as a result from disgruntled employees who are demotivated and feel their work is pointless. Yet, there are those who love their job and what they do and find the call center experience as something unique.

Why can it be worthwhile to work there?

It could be personal interest that helps make the job interesting and valued. Someone that is interested in IT technology and loves explaining and helping people through the complex details of electrical equipment can find the experience meaningful. They are able to learn along the way while helping others. Others that enjoy conversing with others find it worthwhile to talk to and help a diverse range of people, even the irate ones. In an increasingly globalized world, call center work relies on multilingual employees. Those that use a second language feel valued and can find themselves earning good money for their skills.

We all know the key part in keeping the center relaxed and productive is maintaining a great atmosphere. This role mainly is the responsibility of the manager or supervisor. It's the people who you work around that can help make a job much more enjoyable, so with the large mixture of people employed by centers one can find lasting friendships.

Many find that working in a call center is something they want to try as a challenge. They find that over time they successfully develop skills such as interpersonal and negotiating skills while at the same time learning to be helpful and problem-solve conflicts. Even when there is no solution, some enjoy the challenge to improvise and rely on their team building skills. Even opportunities to change to other positions within the call center help you develop both professionally and personally. Many people who work there don't plan on staying forever but can use the experience as a great stepping stone to a better career.

Benefits such as double-time, product discounts, employee of the month and other rewards are important examples to contribute to peoples motivation. Which is important in a call center as there is no room for slacking off. Hitting KPIs and other measurements mean that if you hit those targets you can get even more benefits. Great training and support must be emphasized to make this possible.

Of course, it's obvious that not everyone is a good match. It's stressed that those that can handle difficult and stressful situations and stay calm and collected will be the most rewarded. It is a challenge with its positive and negative aspects but offers a great number of possibilities.

What other positive untold truths are there from working at a Call Center?

It could be personal interest that helps make the job interesting and valued. Someone that is interested in IT technology and loves explaining and helping people through the complex details of electrical equipment can find the experience meaningful. They are able to learn along the way while helping others. Others that enjoy conversing with others find it worthwhile to talk to and help a diverse range of people, even the irate ones. In an increasingly globalized world, call center work relies on multilingual employees. Those that use a second language feel valued and can find themselves earning good money for their skills.

We all know the key part in keeping the center relaxed and productive is maintaining a great atmosphere. This role mainly is the responsibility of the manager or supervisor. It's the people who you work around that can help make a job much more enjoyable, so with the large mixture of people employed by centers one can find lasting friendships.

Many find that working in a call center is something they want to try as a challenge. They find that over time they successfully develop skills such as interpersonal and negotiating skills while at the same time learning to be helpful and problem-solve conflicts. Even when there is no solution, some enjoy the challenge to improvise and rely on their team building skills. Even opportunities to change to other positions within the call center help you develop both professionally and personally. Many people who work there don't plan on staying forever but can use the experience as a great stepping stone to a better career.

Benefits such as double-time, product discounts, employee of the month and other rewards are important examples to contribute to peoples motivation. Which is important in a call center as there is no room for slacking off. Hitting KPIs and other measurements mean that if you hit those targets you can get even more benefits. Great training and support must be emphasized to make this possible.

Of course, it's obvious that not everyone is a good match. It's stressed that those that can handle difficult and stressful situations and stay calm and collected will be the most rewarded. It is a challenge with its positive and negative aspects but offers a great number of possibilities.

What other positive untold truths are there from working at a Call Center?

Topics: Contact Center, call centers

Briana Songer

Written by Briana Songer

Marketing Director at PlayVox

CTA_test.jpg

Sign me up!

Subscribe

Grow Your Network!

Go To PlayVox