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Tip #35 Unite your team with Workspaces

Tip #35 Unite your team with Workspaces

[fa icon="calendar"] Nov 30, 2012 6:38:49 AM / by Briana Songer

Briana Songer

Supervisors have a great responsibility in keeping their teams motivated and goal-directed. They are the crucial driving force and can affect the overall team health. PlayVox Workspaces help team leaders operate and better manage their teams to ensure the team is united and maintains excellence.Supervisors have a great responsibility in keeping their teams motivated and goal-directed. They are the crucial driving force and can affect the overall team health. PlayVox Workspaces help team leaders operate and better manage their teams to ensure the team is united and maintains excellence.
Communication

Team leaders must constantly communicate with their team. Workspaces help your team understand their work and what goals need to be achieved. It functions just like the normal PlayVox community wall, but is a separate community to keep your teams organized in your call center. Communicate openly and frequently by posting team objectives, messages, ideas, comment on questions etc. Maintain cohesiveness and keep your staff up to date on the newest company policies and any changes in job responsibilities and objectives. When a call center team member knows their job and is clear about their responsibilities, it means that they can perform with a higher level of confidence.

Leadership

Team Leaders must pull the team together and then keep it together. Depending on the circumstances, everyone has a different style of leadership, but the way you lead your team has a huge impact on team members’ spirit and state of mind. Use Workspaces to keep your team focused, treat them as an individual and facilitate good working relationships between others. Workspaces let you easily visualize your team members as individuals through profiles and listings of their latest activity and tasks. Congratulate them when they complete their goals by publicly giving Karma points, rewards and positive feedback. Discuss issues through private messages and forums to come up with resolutions. Workspaces help you create the strong bonds between team members to help maintain an effective team.

Performance
After you've gained clarity, your team can start to perform. Workspaces help your team focus on exactly what they must achieve together. Through the Workspace analytics you can ensure your team is reaching its learning goals. Give feedback and then set the next level and continue to maintain performance.

Well functioning teams are essential to a well functioning call center. The structure of the center can be compromised if teams do not work effectively. Workspaces can help the necessary balance in achieving the goals and keeping the overall health of the team in mind since the actions and behavior of a team leader can determine the behavior of their team. This can ultimately impact positively or negatively affect the call center and their customers.

Communication

Team leaders must constantly communicate with their team. Workspaces help your team understand their work and what goals need to be achieved. It functions just like the normal PlayVox community wall, but is a separate community to keep your teams organized in your call center. Communicate openly and frequently by posting team objectives, messages, ideas, comment on questions etc. Maintain cohesiveness and keep your staff up to date on the newest company policies and any changes in job responsibilities and objectives. When a call center team member knows their job and is clear about their responsibilities, it means that they can perform with a higher level of confidence.

Leadership

Team Leaders must pull the team together and then keep it together. Depending on the circumstances, everyone has a different style of leadership, but the way you lead your team has a huge impact on team members’ spirit and state of mind. Use Workspaces to keep your team focused, treat them as an individual and facilitate good working relationships between others. Workspaces let you easily visualize your team members as individuals through profiles and listings of their latest activity and tasks. Congratulate them when they complete their goals by publicly giving Karma points, rewards and positive feedback. Discuss issues through private messages and forums to come up with resolutions. Workspaces help you create the strong bonds between team members to help maintain an effective team.

Performance

After you've gained clarity, your team can start to perform. Workspaces help your team focus on exactly what they must achieve together. Through the Workspace analytics you can ensure your team is reaching its learning goals. Give feedback and then set the next level and continue to maintain performance.

Well functioning teams are essential to a well functioning call center. The structure of the center can be compromised if teams do not work effectively. Workspaces can help the necessary balance in achieving the goals and keeping the overall health of the team in mind since the actions and behavior of a team leader can determine the behavior of their team. This can ultimately impact positively or negatively affect the call center and their customers.

Briana Songer

Written by Briana Songer

Marketing Director at PlayVox

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