According to Psychologist Maslow's theory, we are born with a pyramid of basic needs. Without meeting these needs, we will be unable to grow and progress up the pyramid. Like life, work and its relationship with its employees has its own set of basic needs. When leadership doesn't understand and actively apply the basic needs, employees lose motivation and eventually quit.
Even with a large focus in technology and metrics, Call Center's have been known as a neglected, unrewarding and innovation-deprived industry. This has unfortunately resulted in high attrition rates, low motivation, and poor performance among others. Somewhere, something was lost, and needs transformation.
We've discovered what that was...
Find out here: