With greater accountability, pressure and responsibility, it's tough being a Supervisor. What's even tougher is working under one that has little to no idea in properly managing and leading others. What abilities should they possess that will set them apart?
If it's positive or negative, it takes skill to effectively communicate. Supervisors have the power to make it pleasant and meaningful. How? Most importantly, feedback should be an ongoing process, and not just a once a year followup. It should be relevant, constructive, and give the employee an opportunity to develop or change behavior and performance through realistic goals.
One way to value an employee is by giving them quality attention. Supervisors should be prepared to allow employees to provide their input in situations, listen and ask appropriate questions. Listening= Learning.
...is everything. A negative attitude can contaminate a workplace and generally make things feel awkward. While everyone has their bad days, having a higher position means greater control in altering workplace morale. Work with a Supervisor who continually criticizes, complains or has a bad temperament towards work or employees? Not so fun.
They are genuinely interested in their employees and maintain healthy boundaries. They empower their employees through encouragement, teamwork and fairness. When they make mistakes, they learn from them, are not afraid to apologize and accept responsibility. When they make decisions, it's not based on popularity.
There is a greater sense of security when the workplace is flowing, productive and organized. Good Supervisors balance their time wisely without taking on more than they can handle and appropriately delegate responsibility to employees. They understand their role, are productive and produce results.
A good Supervisor is consistently fair in how they communicate with employees through expectations, discipline or rewards. Employees are motivated when they see that each person who makes a contribution has an equal chance of receiving recognition for their efforts.
No one likes working with someone who constantly broadcasts their authority. Being firm but fair helps maintain a level of respect and trust with fellow employees. They look to see that the workplace is evolving and improving and help motivate others to stay on task and productive without breathing down people's necks.
Every Supervisor uses their own style, with some more effective than others. What's important is for them to treat the job like a learning process and understand and apply the best results. If you're a Supervisor or not, this attitude is applicable no matter what type of job you have.