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Announcing PlayVox - October '15 Release

Announcing PlayVox - October '15 Release

[fa icon="calendar"] Oct 29, 2015 1:21:45 PM / by Oscar Giraldo

Oscar Giraldo

 

We are excited to tell you about some new features and enhancements to the PlayVox platform.

New Performance Data Management Capabilities: 

Ability to Move Performance Data across Campaigns.   

System administrators can now move data to another campaign and associate the data with agents in that destination campaign.   In this use case, the data is moved to a new destination campaign and not kept in the original source campaign.    No new data for that agent will be applied to the source campaign.  Moved data can be filtered by campaign source, date range, and agent.

 

Ability to Copy and Move Data across Campaigns.  

System administrators can now copy and move data to another campaign and associate the data with agents in that destination campaign.   In this use case, the data is copied and moved to the new destination campaign and also kept in the original source campaign.  Copied and moved data can be filtered by campaign source, date range, and agent.

 

Recognition Capabilities:

 


Achievement badges on the community wall.  Badges will now be displayed in a larger format on the community wall.  No changes required to badges already uploaded by clients or available from the PlayVox library.  

 

 That’s all for now. Stay tuned for our November release!

Topics: gamification, call centers, Product News, Release

Oscar Giraldo

Written by Oscar Giraldo

Founder & CEO of PlayVox - Entrepreneur on a mission to make call centers better places to work.

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