New! Agent dashboard view by metric goals.
Agent dashboards now show at-a-glance thresholds for achievement toward each metric goal. A simple graphical view shows red, yellow, green bars for each metric to indicate achievement level toward a goal. Administrators will still be able to set the goal for each metric. In a future release, administrators will be able to set threshold levels for the color code system.
New! Performance Point System.
We've added a new point system to support more granular stack ranking of employees by performance metrics and campaign. This ranking point system will be used to rank individuals within their team. Rankings will show up on agent, team leader, and program manager dashboards. These more granular rankings will also be used to support automations of posts and rewards.